Hybrid Mattress

Limited Warranty

All CordaRoy's mattresses are covered by the terms of this Limited 10 Year Warranty. For purposes of this Limited Warranty, the term “product” means any mattress manufactured for CordaRoy's. CordaRoy's warrants that it will, at CordaRoy's option, replace or repair Purchaser’s CordaRoy's product sold in the U.S. by an authorized retailer if that product is defective due to faulty workmanship or materials, subject to the limitations described in this Limited Warranty. CordaRoy's undertakes no responsibility for the quality of the goods except as otherwise provided in this contract. There are no warranties that extend beyond the description on the face hereof. This Limited Warranty is valid only in connection with the original purchase of new products from authorized retailers and extends from the original purchase date of the original product purchased. An“original purchaser,” for the purposes of this Limited Warranty, is an individual or entity who purchases the product directly from CordaRoy's or an authorized retailer of CordaRoy's with the intent to use the product for personal consumer use and not for commercial or industrial use and not with the intent to resell the product. An “authorized retailer,” for purposes of this Limited Warranty, is an individual or entity authorized by CordaRoy's to sell products directly to original Purchasers. An individual or entity that purchases the product from whatever source with the intent to resell the product is an unauthorized reseller (“unauthorized reseller”).

This Limited Warranty does not apply to floor models or “demos” (except as specifically provided herein) or to products sold by unauthorized resellers, including without limitation, unauthorized resellers on third-party websites, including, without limitation, Craigslist, eBay, Amazon, etc. Unauthorized resellers are not “original purchasers” for the purpose of this Limited Warranty. If Purchaser is not the original purchaser of this product, Purchaser takes the product “AS IS,” “with all faults” and without warranty. If the purchase of this product was not directly from CordaRoy's, proof of purchase will be required to demonstrate that Purchaser is the original purchaser and the product was purchased from an authorized retailer, and eligible to make a valid claim under this limited warranty.

DEFECTS COVERED UNDER THE MATTRESS WARRANTY:

Any VISIBLE indentation equal or greater than one and a half (1.5) inch that is NOT associated with or resulting from a faulty, improper or unsupportive foundation, box spring or platform that is not designed or constructed so that it is capable of handling the combined weight of the foundation and its intended users. The indentation must be visible to the naked eye when no weight is applied to the top of the Mattress. If the purchaser uses an inappropriate foundation, box spring or base as determined by CordaRoy's, the Mattress Warranty, without limitation, will be void. CordaRoy's may require the purchaser to provide proof of the quality of the foundation, box spring or base used.

Any manufacturing defect in the Mattress cover such as the fabric tearing or stitching unraveling. Any cosmetic damages to the Mattress, NOT caused by normal wear and tear or that affect the performance of the Mattress.

THIS MATTRESS WARRANTY DOES NOT COVER:

Normal wear and tear or any condition resulting from misuse or abuse of the Mattress or failure to keep the Mattress clean and free of stains and potentially unsanitary conditions.

A normal increase in softness due to normal usage.

Comfort preference. Any comfort level description of any Mattress is solely provided as a guideline and CordaRoy's does not guarantee the firmness or softness quality of any Mattress, nor does it warrant that a particular comfort preference will be to your liking.

Mold, odors, and/or discoloration caused by abnormal care including, but not limited to liquid spills, improper ventilation including, but not limited to humid climates and/or areas where the Mattress is exposed to excessive water or humidity.

Damage associated with an improper bed frame, foundation, box spring, or base as determined by CordaRoy's.

Imperfections that do not prevent ordinary use and enjoyment of the Mattress by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not defects for which you can seek a remedy under this Mattress Warranty. More specifically, this Mattress Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than 1.5 inches in the Mattress as measured below the quilt level — in other words, some settling of the fiber in the quilt should be expected and is not considered a defect); (g) individual or personalized allergies and sensitivities; and (h) naturally occurring foam aromas.

In addition, this Mattress Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) use of the Product on an improper bed frame; (d) physically abusing the Mattress; (e) attempting to clean the Mattress in an inappropriate manner; and (f) improper storage of the Mattress (including storage in damp locations, areas infested with insects or rodents, or any other unprotected storage areas); and (g) purchase from resellers who are not authorized retailers.

MAKING A CLAIM

To make a valid claim under this Mattress Warranty, you must: Fill out a warranty form from our Q&A section from our website. This form should include a brief description of the defect and how it is affecting the performance of the Mattress.

You must also provide:

Valid original proof of purchase demonstrating date of purchase.

Photos of the defect will be required by CordaRoy's to better understand the nature of the defect.

Please send all requested documentation to: customerservice@cordaroys.com. You are responsible for submitting your claim with sufficient supporting documentation for CordaRoy's to provide a remedy if necessary. CordaRoy's reserves the right, in CordaRoy's’ sole discretion, to require photographs, further information or descriptions, or to send a representative or independent Mattress inspector to physically inspect the Mattress prior to accepting your claim under this Mattress Warranty. Your Mattress Warranty may be voided if you refuse to cooperate with an investigation, provide adequate responses to requests, or comply with any provision of this Mattress Warranty.

The serviceable area for all CordaRoy's, INC. products have to be addressed within the 48 contiguous States only. If your CordaRoy's, INC. product is located outside of this boundary, you are responsible for any costs associated with pick-up and return.

In the event of the issuance of a replacement Mattress, CordaRoy's may ask you to donate the used Mattress to charity to help repurpose the Mattress for someone in need. In that case, you will be required to provide a written receipt or proof of return, disposal or donation of the original defective Mattress, from a legitimate organization, before a replacement can be issued (1 mattress replacement per 10 year warranty). Any transportation or shipping costs associated with any such repairs or replacements are purchaser’s responsibility.  No new  Warranty is provided on the replacement product. This Mattress Warranty is not transferable and applies only to a mattress purchased from CordaRoy's by the original purchaser.