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Warranty

We take our lifetime guarantee very seriously. If a CordaRoy's product ever fails due to workmanship, we'll repair or replace it for the LIFE of the product.

Beware of other companies who claim to have a lifetime warranty but only cover certain parts of the product like the inner liner. 

What is Covered
This warranty covers manufacturer defects in materials or workmanship, including seams and zipper slides and/or zipper pulls, with the exceptions stated below.

How Long Coverage Lasts
This warranty runs for the life of the product.

What is NOT covered
This warranty does not cover damage caused by pets, moisture, normal wear and tear, teeth of zipper and/or discoloration caused by exposure to sunlight or chemicals such as ammonia, laundry detergent, or household bleach.

What CordaRoy's Will Do
CordaRoy's will repair or replace any part of the product that proves to be defective in materials or workmanship. In the event repair is not possible, CordaRoy's will replace your product with new product of similar composition and price. Shipping costs may apply.

How To Get Service
Contact CordaRoy's Customer Service at customerservice@cordaroys.com. Please include a detailed message along with at least 2 photos showing the defective area. A service representative will help with filing your warranty claim and take any necessary action to correct problems covered by this warranty.

How State Law Applies
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Remember...
CordaRoy's offers replacement parts to extend the life of your product.

Phone: 1-352-332-1837 Email: customerservice@CordaRoys.com Address: CordaRoy's Headquarters 3417 W University Avenue, Gainesville, FL 32607

Start a Warranty Claim


Return policy

Please consider the floor space required and weight of the product before ordering. Make sure you have the necessary space for a CordaRoys in your home.

You can absolutely return it. We want you to be 100% thrilled with your purchase and we understand that sometimes it just doesn't work out. Submit a return request within 7 days of receipt and we'll be happy to help. 

Holiday orders placed between November-December have until January 15th of the following year to contact us regarding returns. 

INTERNATIONAL RETURNS:
All return shipping costs are to be paid by the customer.

352-332-1837 or customerservice@cordaroys.com

 

Start a Return

Privacy Policy

We never share or sell our customers' email addresses or telephone numbers for marketing purposes.

Thank you for shopping at CordaRoy's Originals, Inc. We fully recognize our responsibility to protect your customer information and its confidential nature. We have done our best to ensure the privacy and security of your transactions with us. Your credit card number and other personal data will be treated with the highest standards of safety, security features, and confidentiality. Secure ShoppingProtecting your order information is a priority. We utilize SSL (Secure Sockets Layer) to ensure safe, secure transactions. With SSL, information sent via the Internet is 128-bit encrypted, and can be trusted to arrive privately and unaltered. We believe this element provides the most effective way to ensure that your order information is protected while offering a very secure shopping environment.

 

Placing an Order Online: When you place an order online at CordaRoys.com, we request the information we need to complete your order. This information includes your full name, billing address, shipping address, telephone number, email address, and credit card number. The information you provide will be used to process your order and improve your shopping experience. Once you have placed an order with us, we will verify with your credit card company that your credit card is valid, and send you an email message that confirms your order was successfully received. We will also send you an email once your order has been shipped, or if it has been placed on backorder.

Thank you for choosing CordaRoy's.